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Our Process
Compliant, Legal, Ethical Removals - Understand Your Rights
We thoroughly assess each negative review to identify those that qualify for removal, and we have confirmed that there are indeed negative reviews about your organization that meet these criteria. Due to specific legal protections established by two key U.S. Supreme Court decisions—Stratton Oakmont vs. Prodigy (1995) and Zeran vs. America Online (1996)—as well as the Communications Decency Act (1996), platforms like Glassdoor have limited circumstances under which they are required or willing to remove reviews.
Here are the six primary mechanisms we utilize for removals:
- Community Guidelines Violations (e.g., obscenities, hate speech, threats) – Removal typically takes 1-5 days (under § 223(d) of the Communications Decency Act of 1996, as amended).
- Cyberbullying / Cyber Harassment – Removal may take 2-10 days (per various state and federal regulations, including 18 U.S. Code § 2261A).
- DMCA Trademark/Copyright Infringements – Removal usually occurs within 1-2 weeks.
- Individual Privacy Violations (FTC Act, HIPAA, COPPA, etc.) – Removal can take 2 days to 2 weeks, especially for references to individuals not in senior leadership.
- Organizational Privacy Issues – This includes violations of laws such as the Gramm-Leach-Bliley Act and the Fair Credit Reporting Act, which may take a few weeks to several months to resolve.
- Conflict of Interest / Relevancy Issues – Removal timelines vary. For example, employees are generally prohibited from reviewing their employers on consumer review sites like Google.
Let us help you navigate these complex regulations to protect your organization’s reputation!
